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Healthcare meets RPA

The business of healthcare isn’t just about being efficient. Healthcare organizations—both payers and providers—are focused on improving health, lowering cost, and providing better access to care for patients. With Robotic Process Automation (RPA), evidence-based care has never been easier. Create a highly secure, scalable, and reliable Digital Workforce to access, process, and retrieve data to make better decisions for your patients.

Engage Effectively with Patients

Use data to personalize care and improve patient rapport.

Reduce Compliance Risk

Virtually eliminate human error and stay-audit ready with bots that automate processes your way.

Analyze Critical Healthcare Data

Improve clinical and financial outcomes by tapping into different data sources.


More than seven hundred and fifty quadrillion bytes of healthcare data are produced daily (Fortune, 2018). Most of the data goes untapped, resulting in missed opportunities to improve the lives and wellness of patients. RPA helps healthcare organizations reinvent business processes, services, and products offered.

Improve quality measures

Harness the power of RPA to efficiently prepare and process health care data for analysis to improve care outcomes.

Increase support efficiencies

Pair a Digital Workforce with your call center employees to take on repetitive tasks and decrease call resolution time.

Improve access and use of healthcare data

Get a 360 view of patient information by connecting to disparate data sources.

RPA exceeds adopters’ expectations not only when it comes to the rapid rate of ROI increase, but also when it comes to facilitating compliance (92%), improved quality and accuracy (90%), or improved productivity (86%).

Robotic process automation (RPA) use cases in healthcare

1. Hit the high spots of patients’ scheduling

Software robots can streamline online scheduling. Factors received via the appointment request, like diagnosis, location, insurance carrier, personal preferences, etc., can be gathered in a report, and forwarded to a referral management representative who actually makes the appointment. Who will benefit? Simply put, everybody: an easier job for the call centre personnel, less mistakes, more satisfied customers, and more evenly distributed appointments across doctors’ working time.

2. More effective management of supply processes (claims and billing)

Claims management takes up a lot of healthcare administrators’ time, if only because of the many sub-processes that must be handled: inputting, processing, evaluating, dealing with appeals. Automation can lead to substantially faster and error-free processing, thereby laying down administrators of appreciable burden. Moreover, consider that a significant amount of healthcare claims (as much as 30-40%, according to a KPMG study) don’t comply with official demands. Software bots can easily identify those exceptions, and thus save many unnecessary payments. By performing more accurate data entry, bots also improve billing efficiency.

3. Improve revenue cycle functions (new patient appointment requests, patient pre-arrival and arrival, claim denials, billing)

Revenue cycles often involve many code changes which can be burdensome for the system. Robotic process automation (RPA) is the right measure to ensure seamless adaptation to these modifications, and therefore an overall coherence. These administrative processes get a boost from data digitisation and from the automation of repetitive tasks like accounts payable.

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